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Skip to main content. List of support options for Acronis products. Trial version limitations of Acronis ссылка на страницу. Backup archive compatibility across different product versions. How to find the serial number of your Acronis product. Windows 11 support in Directot products. 112 Software: exclude program folders and executables from antivirus and other security programs.

Acronis Universal Restore. Windows 10 support in Acronis products. Acronis Backup to Cloud access ports and hostnames. How to check whether your license 100 perpetual or subscription. Ext4 Support in Acronis Products. Acronis Cyber Protect Home Office licensing. Refund policy for Personal products. Solid state drive support in Acronis products. Acronis Bootable Media displays wrong drive letters. Available languages of Acronis products.

How to activate boxed versions of Acronis products. EFI-based operating systems support in Acronis products. Acronis Cloud acronis disk director 12 windows 10 compatibility free and privacy. Windows 8 support in Acronis products.

Technical support for trial versions. Windows Home Server support in Acronis products. How to temporarily turn off Windows Sindows Antivirus on Windows How to turn off the automatic renewal of a subscription. Acronis Cyber Protect Home Office: how to create bootable media. Acronis Cyber Protect Home Office: how to back up entire computer. Acronis Cyber Protect Home Office: how to install.

How to purchase Как сообщается здесь products. Dj mixer software free full version for windows 10 Cyber Protect Home Office: how to activate license. Acronis True Image: ‘Snapshot for backup’ option overview. Acronis Cyber Protect Home Office: how to back up files or disks.

How to change startup options on Apple T2 chip. Dirdctor Cyber Protect Home Office: how to switch from trial to full. Acronis Cyber Protect Home Office Windows : “You’ve exceeded the maximum number of activations for this serial number”. Acronis Cyber Protect Home Office: activation hangs compatihility short subscription key is used. OST-file is not backed up. Troubleshooting Issues with Corrupt Backups.

Please reconfigure the cloud backup and try again. Acronis True Acronis disk director 12 windows 10 compatibility free Troubleshooting Sync.

 
 

 

Acronis Backup: Recovery/Conversion to Virtual Machine Troubleshooting Guide | Knowledge Base.Disk Management Software for Windows – Acronis Disk Director

 

Follow step-by-step instructions below to troubleshoot the issue. Complete prerequisites step before proceeding to error troubleshooting step. Following conditions should be met for the correct functioning of the backup conversion or recovery to a virtual machine. Complete all steps before proceeding to error troubleshooting step. Depending on the conversion way, make sure that the correct agent has been installed and appropriate license is used.

The resulting machine will have basic volumes, even if Linux logical volume structure is present in the backup. The same applies to dynamic volumes used in Windows systems. If you want to recreate logical or dynamic volumes on the machine, perform the conversion to a manually created virtual machine.

Otherwise, the resulting machine will use the BIOS boot firmware. When recovering to a manually created virtual machine, you may want its disks to have a different interface than those of the original machine.

For these reasons, if the machine uses a custom boot loader, you might need to configure the loader to point to the new devices and reactivate it. Should the need arise, use the procedure described in “How to reactivate GRUB and change its configuration”.

If all steps above have been executed and issue still persists, go to error troubleshooting step. Troubleshoot the conversion to virtual machine errors. Complete all steps before proceeding to collect information step. Error during conversion may point to the issue in the source data, e. If regular conversion fails, confirm that the backup file is created correctly prior to start the conversion. Check the recovery to “New virtual machine” with the same destination to allocate the issue.

If you suspect source data corruption but the archive validation is successful, perform recovery to other type of virtual machine or to other destination or recover a part of the data to allocate the issue.

The agent should be able to create or modify virtual machines on the specified virtualization server:. If the conversion to the virtual machine has completed successfully, but the operating system is not booting or post-boot problems appear:. If a known solution has been applied, but the issue still persists, go to prerequisites step to troubleshoot the new issue. If all steps above have been executed and issue still persists, go to collect information step. You can purchase a needed license directly on Acronis website or find your preferred reseller on this page.

Refer to this article for questions related to licensing of Acronis Cyber Protect Contact our Sales department if you have any questions. What features are new in Acronis Cyber Protect 15? For a complete list of the new features, please refer to release notes. Are new Cyber Protect features supported on all operating systems?

For detailed information on available features in each OS see this page. Will Acronis Cyber Protect protect my machines that do not have a separate antivirus program? Yes, Acronis Cyber Protect now incorporates anti-malware and anti-virus solution for full-stack protection against malware, plus AI-based ransomware and cryptomining defenses.

I already have an antivirus solution in place. Will Acronis Cyber Protect conflict with it? If your machine is already protected with a third-party antivirus solution at the moment of applying the Antivirus and Antimalware protection module to the machine, the system will generate an alert and will stop the on-access protection in order to prevent potential compatibility and performance issues.

You will need to either disable or uninstall the third-party antivirus solution, in order to enable fully functional Acronis Cyber Protect Antivirus and Antimalware protection. What is the new backup format. Acronis Cyber Protect 15 continues to use a new. This format leverages the speed of the incremental backup method, while avoiding its main disadvantage—difficult deletion of outdated backups.

The software marks the blocks used by outdated backups as “free” and writes new backups to these blocks. This results in extremely fast cleanup, with minimal resource consumption. New format Version 12 is automatically used for all new protection plans. For protection plans that use legacy Version 11 format, you can choose what backup format to use with Backup format option.

Refer to this page for detailed information. Does Acronis Cyber Protect 15 support deduplication or other ways to store data efficiently?

A new. This type of archive has a in-built deduplication mechanism. You’ll find more information on d eduplication best practices here. Is backup to tapes supported by Acronis Cyber Protect 15? For more information about it refer to this page. Is centralized and remote management of backups available in Acronis Cyber Protect 15?

Yes, Acronis Cyber Protect 15 includes centralized and remote management of backups to facilitate protection of all the data that resides on-premises, in remote locations, in private or public clouds, and on mobile devices. What operating systems are supported by Acronis Cyber Protect 15? Refer to this page to find a complete list of supported operating systems. How to properly assign licenses in Acronis Cyber Protect 15?

How to revoke a license from a machine manually? What steps should be taken to upgrade from Acronis Backup Is it possible to install a virtual appliance without installing AMS?

This appliance can be installed independently, detailed instructions on how to deploy a virtual appliance can be found here. Installation of Agent for VMware Virtual Appliance requires requires installation of management server before appliance deployment. What is On-premises console? What is Cloud console? Which one do I need? Acronis Cyber Protect 15 supports two methods of deployment: on-premises and cloud.

On-premises deployment means that all of the product components are installed in your local network. This is the only deployment method available with a perpetual license. Also, you have to use this method if your machines are not connected to the Internet. Cloud deployment means that the management server is located in one of the Acronis data centers.

The benefit of this approach is that you do not need to maintain the management server in your local network.

In both cases, to access the backup console, one should enter the login page address to the web browser address bar, and then specify the user name and password. For on-premises deployment, the login page address is the IP address or name of the machine where the management server is installed. On-premises deployment.

Cloud deployment. You can find more detailed information here. Is Free ESXi supported? Agentless backup at a hypervisor level is not supported for Free ESXi because this product restricts access to Remote Command Line Interface RCLI to read-only mode, but backup of the virtuals machines with the agent installed inside the guest OS is possible. Refer to this article for more details. No, host backup of Citrix XenServer is not supported. As for Citrix XenServer virtual machines, you can protect them by installing backup Agent inside them: see Acronis Cyber Protect 15 user guide for more information.

Acronis Universal Restore. Windows 10 support in Acronis products. Acronis Backup to Cloud access ports and hostnames. How to check whether your license is perpetual or subscription. Ext4 Support in Acronis Products. Acronis Cyber Protect Home Office licensing. Refund policy for Personal products. Solid state drive support in Acronis products.

Acronis Bootable Media displays wrong drive letters. Available languages of Acronis products. Acronis True Image: how to purchase more cloud storage. Acronis True Image How to install.

How to change startup options on Apple T2 chip. Acronis Active Protection slows down applications without a valid digital signature that modify many files in a short period of time.

Acronis True Image: how to upgrade from a standard edition to Advanced or Premium. Acronis True Image how to view and manage backup versions in new backup format. Acronis True Image: computer unexpectedly boots into Acronis rescue environment. Acronis True Image: how to add backup comments. Acronis True Image: installation fails with “Some Acronis products must be uninstalled first”. Acronis True Image: credentials are not accepted at acronis-upgrade. Acronis Products: Installation Fails with “An error occurred during the installation of assembly” “Microsoft.

You should move it to the Trash”. Acronis True Image: Installation fails with “The system cannot find the file specified”. Acronis True Image fails to install on Mac: error “Acronis software for business is installed on your Mac” is displayed. Acronis products: Installation fails while installing over a previously deleted product. Acronis True Image: solutions guide for Acronis account sign-in and license activation issues. Acronis True Image: “The serial number is incorrect” error.

Acronis True Image: “The serial number is registered to another account” error. Acronis True Image: Cloning fails with “Failed to create the scheduled task”. Acronis True Image: only 2 TB of space are available on a disk larger than 2 TB after disk cloning or backup restoration. Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning.

OST-file is not backed up. Troubleshooting Issues with Corrupt Backups. Acronis True Image: Backup fails with “There is not enough space on the destination drive to perform a backup”. Acronis True Image: Backup Fails with “Cannot open a backup on an encrypted volume” or “The backup location was not found on the destination drive”.

First cloud backup is slow. Acronis True Image: Backup is shown as “Queued” when no other backups are running. Acronis True Image: Backup, recovery fail with error “Read error or data content is corrupted”. Acronis True Image: “Cannot authenticate account” error.

Acronis True Image: How to determine if a backup in Acronis Cloud is in old “tib” or new “tibx” format.

 
 


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